Guarantee and Warranty

SATISFACTION GUARANTEE

The total satisfaction of all users of our Makura Miracle Pillows, Rejuvenator Deluxe Pillows, and Comfort Rolls is our goal.
If you try a pillow and are not satisfied for any reason you may return it for a 100% refund of the purchase price. The full satisfaction guarantee period is 30 days from ship date.
While most people love their pillow from the very first night, sometimes the pillow takes some getting used to while your body corrects itself. If you are not comfortable with it right away, you may need to experiment with determining the right amount of filler material. You may even want to use it for just a few hours each night or use it one night and skip a night then use it for two nights etc.
Take whatever time you need to see if it is right for you. All we ask is that you give it a fair chance. Don't just try it one night and think it is not right for you.
In total of all responses we have gotten there is a 96.4% satisfaction rate and fewer than 1% of users have ever returned their pillow. There is no other pillow we surveyed with this high of a satisfaction rate.

Shipping charges, are not refundable.

WARRANTY

All pillows include a 90 day warranty against defects in materials and workmanship. If you have any pillow which has a defect return it for repair or replacement at no charge. First class postage or UPS ground, DHL ground, or FedEx ground shipping charges will be refunded. If you choose air shipping, insurance or certified mail or registered mail, those fees are not refundable.

After 90 days and up to 7 years, if you have any problem with your pillow we will repair or replace for a small nominal fee plus shipping.

Please email kathy@makura.com before returning any pillow for warranty service. We may at our option replace only the defective part (such as a pillow liner), not requiring you the inconvenience of a return.

KL Comforts / Makura Div. is not liable for incidental or consequential damages due to use or misuse of the pillow. Our liability shall be limited to repair or replacement of the pillow only.

If the pillow is damaged or destroyed by accident or misuse (including but not limited to trying to wash the pillow with the hull filling in it), we may at our option replace the pillow or a portion thereof at a discounted price.